Placing an Order

How can I place an order with a quote?

By Phone: 1-484-325-5100, option 1
By Fax: 1-215-525-1112
By Email:

If you have a Purchase Order, you can just send us a copy of it via email or fax.  If you wish to pay by Credit Card, please fill out our Credit Card Order Form.

If your project requires sending us material (plasmid/virus), please follow the instructions above, as well as those on our Plasmid Shipping FAQ.

When can I expect my order to be shipped?

Orders are normally shipped out the same day if the product is in stock and we receive the order before 1PM Eastern Time.  If the product is not immediately available, you will receive email updates as production progresses.

The buyer is responsible for any duties and tax fees required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary country to country.


Shipping Dates


Monday – Thursday

Canada & Europe

Monday – Tuesday



How will my order be shipped?

Your order will be shipped in dry ice package. We use FedEx “Standard Overnight” shipping for US orders, and “International Priority” option for non-US orders. If you want to use a different shipping option, please contact us and an additional charge may be applied to your order.

How long does it take for my package to arrive once it has been shipped out?


Transit Time (Days)

US & Canada

1 to 2 days


2 to 3 days


3 to 5 days

What’s the cost of shipping and handling?


Shipping Cost


$80 ($15 Dry Ice + $65 S&H)


$165 ($45 Dry Ice + $120 S&H)


$225 ($45 Dry Ice + $180 S&H)


$225 ($45 Dry Ice + $180 S&H)

Do you have a local distributor in my country?

Yes, we have local distributors in Europe and Asia.  You can see a full list here.

Can you ship my order using my FedEx account number?

Yes, if you provide us with your FedEx account at the time of ordering, we can ship using your FedEx. In this case, we will not charge you the shipping cost, only a dry ice packaging cost.

Can I order your products if my lab is outside the US?

Yes. But orders have to be placed with us directly since we do not have local distributors outside US at this time.

I’m a bio-reagent wholesaler/distributor, can I order your products for my customers?

Yes. Please contact us for conditions and limitations for distributors.

What’s the international pricing for your products?

A surcharge of $35 USD per product will be applied to each catalog product for international orders. For example, if the listed price for a product is $475 USD, the international price would be $510 USD after the surcharge. International pricing applies to all orders placed outside US/Canada.

My institute requires a quote before I can place the order, how can I get one?

Just email us your name, name of your institution, contact phone number, and the catalog number and quantity for each product you want to order, and we will email you an official quote in PDF file.

Do you charge a sales tax or VAT for my order?

If you are a US customer outside the state of Pennsylvania, we don’t charge sale tax for your state. However you may still be responsible for the sale/use tax for your state, which you should pay directly to your state.

If you are a customer in state of PA, please send us a copy of your tax exempt certificate, so we will not charge the sale tax for your order.

For international customers, we don’t charge VAT for your orders.

Do I need a permit to import your product?

We are not responsible for determining what import permits are needed, since every country has their own rules and regulations. Please contact the appropriate person at your institute or customs office to determine what is required before placing an order.