• How can I place the order?
• How will my order be shipped?
• When can I expect my order to be shipped?
• How long does it take for my package to arrive once it has been shipped out?
• What's the shipping cost?
• Can you ship my order using my FedEx account number?
• Do you have a local distributor in my country?
• Can I order your products if my lab is outside the US?
• I'm a bio-reagent wholesaler/distributor, can I order your product for my customer?
• What's the international pricing for your products?
• My institute requires a quote before I can place the order, how can I get one?
• Do you charge a sales tax or VAT for my order?

Orders can be placed by phone, fax or online. For detailed information on how to order, please click here.

Most of our catalog products are in stock and ready to be shipped. Orders are normally shipped out the same day if we receive them before 1PM Eastern Time.

All products will be shipped in dry ice package, and please check for the following schedule to see the days we ship out the package to your location in order to guarantee that you will receive the products in good condition.

Country	Shipping Dates
US	Monday-Thursday
Canada	Monday-Wednesday
Europe	Monday & Tuesday
Asia	Monday

Your order will be shipped in dry ice package. We use FedEx "Standard Overnight" shipping for US orders, and "International Priority" option for non-US orders. If you want to use a different shipping option, please contact us and an additional charge may be applied to your order.

Country	Transit Time (Days)
US & Canada	Overnight
Europe	2 to 3 days
Asia	3 to 5 days

Country	Shipping Cost
US	$65 ($15 Dry Ice + $50 S&H)
Canada	$80 ($15 Dry Ice + $65 S&H)
Europe	$160 ($45 Dry Ice + $115 S&H)
Asia	$45 Dry Ice + Fedex Shipping Cost (Variable)

We don't have any local distributors outside the US at this time, but you can place the order directly from us. You can find out more information about international pricing and shipping information.

Yes, if you provide us with your FedEx account at the time of ordering, we can ship using your FedEx. In this case, we will not charge you the shipping cost, only a dry ice packaging cost.

Yes. But orders have to be placed with us directly since we do not have local distributors outside US at this time. Read more about international pricing, shipping cost and transit time.

Yes. Please contact us for conditions and limitations for distributor.

A surcharge of $35 USD per product will be applied to each product for international orders. For example, if the listed price for a product is $475 USD, the international price would be $510 USD after the surcharge. International pricing applies to all orders placed outside US/Canada.

Just email us your name, name of your institution, contact phone number, and the catalog number and quantity for each product you want to order, and we will email you an official quote in PDF file.

If you are a US customer outside the state of Pennsylvania, we don't charge sale tax for your state. However you may still be responsible for the sale/use tax for your state, which you should pay directly to your state.

If you are a customer in state of PA, please send us a copy of your tax exempt certificate, so we will not charge the sale tax for your order.

For international customers, we don't charge VAT for your orders.